Our products
What products do you offer?
You can find all information about our products here . If you have any questions, please feel free to ask them using the contact form on our website.
Can you explain the features of your products?
All features are listed in our technical data sheets. You can find them for all our products here .
Do you offer additional paid options for your products?
For VOITAS WALLBOX:
For the VOITAS Wallbox we offer other accessories that are optional and subject to payment: VOITAS Smart Meter, VOITAS RFID Tokens, VOITAS Base. You can read more about them in our technical data sheets that you can find here .
Is it possible to personalize products in any way?
Unfortunately, our products cannot be personalized. However, we do offer some options for our wallbox and extensions, including different cable lengths
or connection types. You can find these in our online shop .
Do the products have quality certificates?
VOITAS V11 complies with the following directives and main harmonized standards: EU (LVD) Directive 2014/35/EU, EU (EMC) Directive 2014/30/EU, EU (RED) Directive 2014/53 /EU, the Electrical Equipment (Safety) Regulations 2016, RoHS, PN-EN IEC 61851-1:2019-10E, PN-EN IEC 61316:2022-04,PN-EN 62196-2:2017-06. Both V11 and X11 have a certificate of verification of the manufacturer's declaration of conformity issued by the certification body TÜV Rheinland Polska Sp. zoo, certifying the conformity of our
Devices confirmed to comply with the requirements of Directive 2014/35/EU.
Do you offer different models of wallboxes with different performance levels?
Due to its performance, we currently only offer one type of wallbox, the VOITAS Wallbox V11 with a maximum output of 11kW. Our specialists are constantly working on a 22kW version and we hope that this will be available soon.
Are your products compatible with all types of electric vehicles?
The Voitas Wallbox can charge any electric vehicle as long as it is suitable for a Type 2 socket. This applies to both BEVs and plug-in hybrid vehicles.
How does the RFID technology of the VOITAS Wallbox work?
RFID activation is possible when you buy your wallbox. The RFID is registered to a user via the app. Before each charging process, hold the RFID directly to the scan of the wallbox. This authorizes the charging process. This is particularly helpful if you use your wallbox with multiple users and want to keep a separate overview of the charging statistics. Please note that the RFID scan only works with our VOITAS RFID.
Do you have a dedicated mobile application for your products? If so, how do you use it?
Yes, we have a mobile app for our products called VOITAS APP. A quick start guide can be found here .
How long is the warranty period for your solutions?
We offer a two-year guarantee on all of our products.
Orders
How can I place an order for your products?
To place an order, please visit our online store here . There you will find all the information about our products and see possible options.
Can I order your products online or do I need to contact a sales representative?
How long does it take for the order to be processed and delivered?
Processing and delivery times depend on various factors. Information about the approximate processing time of an order can be found by clicking on a specific product. This time is highlighted in green.
Is there a minimum order quantity for your products?
No, you can place any order you want, we do not require a minimum order quantity.
Can I be informed about the status of my order, e.g. B. about processing, shipping and delivery?
An order confirmation with relevant order details and shipping information will be sent to the email address provided during the ordering process.
Each order is assigned a unique order number, which is displayed in both the order summary "check-out" and the confirmation email. It is used to better track the order and should be provided when requesting order confirmation.
What is your policy for cancelling an order and is there a time frame within which I can do this?
If you wish to cancel your order before it is dispatched, please contact us as soon as possible by using the contact form or sending us an email: info@voitas-innovations.com
payment
What payment methods do you accept for orders?
We accept the following payment methods: Visa, Master Card, American Express, PayPal and prepayment. Payment is made in advance. The goods will only be sent after successful payment confirmation.
Do you accept multi-currency payments for international customers?
We accept payments in PLN and EUR. However, your bank may offer automatic conversion of the amount into another currency. Please refer to the information provided by your bank.
How do I know if my payment has been processed successfully?
After the payment process has been successful, you will be informed by email. You will then also receive an invoice for your order.
What should I do if an error occurs during the payment process, e.g. B. a declined card?
If an error occurs during the payment process, you will receive an email with a "Pay Now" link. If you click on it, you will be redirected to a page where you can make the payment again.
How are product prices determined, and are there any taxes, fees or additional costs to consider?
All prices quoted are final prices and include 19% VAT. There are no additional fees or taxes.
Are there discounts or special offers for bulk orders?
You can find information about this on our website under the Partners tab .
Can I request an invoice or proof of payment for my purchase?
An invoice for your order will always be sent to the email address provided when ordering. You do not need to request this document.
Are there additional fees when processing payments?
There are no additional fees for payment processing. The price we quote is the final price.
Shipping and delivery
How are shipping costs calculated for your products
Our deliveries are always free and do not depend on any factors.
Do you offer international shipping for your products?
We offer shipments to Poland, Germany and Austria.
How long is the estimated delivery time for national and international shipping?
We ship our products with DHL. After the goods are shipped, the domestic delivery (within Poland) should arrive within 24-48 hours, while international delivery can take up to 96 hours, depending on the distance to the recipient country.
Can I specify a preferred delivery date or address?
We ship our products as soon as possible to the address indicated when ordering, unless the customer requests otherwise. After we have shipped the products, you will receive an email with the tracking number and the possibility to manage the shipment. Use this option to check possible operations on the shipment.
Can I track my order in real time and where can I find tracking information?
This option is offered by the courier company that delivers your products. After we ship the products, you will receive an email with the tracking number.
Can I change the delivery address after ordering?
If you want to change the delivery address before the product is shipped, please contact us via the contact form . After we have shipped the item,
you can check the courier service options using the tracking number received.
What should I do if my order arrives damaged or missing parts?
If you notice any damage while the courier is present, do not accept the package and file a damage report with the courier. If you only discover the damage after opening the shipment, please contact us using the contact form. We will do our best to help you.
RETURN
Can I return a product if it does not meet my expectations?
You have the right to cancel your order within 14 days (cooling off period) from the day on which you received the items, provided that
Product has not been installed, used or opened mechanically.
To which address should I return the products?
Please send the products together with the return form to the following address:
Voitas Innovations GmbH
At the Auer Bach
885084 Reichertshofen Germany
Which postal service should I use?
You can use any postal service you like, but remember to send the products to the correct address and send a return label with the product.
Are there restocking fees for returns?
We will refund the outstanding amount to the payment source you specified when completing the order. You will not be charged any fees.
How can I initiate a return or exchange?
The return form can be found on our website in the Contact section . Please fill out the form and
include it in the package so that we can identify your order and return your money.
Please send an email in advance to support@voitas-innovations.com to ensure that you inform us within 14 days of receiving the goods.
We will send you a confirmation within 48 hours. Our office hours are Monday to Friday.
How long does it take to return products?
We will initiate the refund as soon as we receive your return. We will inform you by email as soon as we have received your return.
Can a refund be revoked?
We expect returned items to reach us in normal condition. This means that the package and items should not be broken or show any signs of other damage.
The items must not show any signs of external influences or damage to the housing and its components. The products must not have been opened mechanically by you or a third party (e.g. removing housing screws is prohibited).
Once you have opened the products, the cancellation of the contract becomes ineffective and you will not receive any refund.
SERVICE QUESTIONS AND CONTACT
How can I get technical support for your products?
If you have a problem, first check our Technical Issues FAQ, you may find an answer there. If that doesn't help, don't hesitate to contact us. You can use the contact form.
Do you offer installation services for your products?
Yes, we offer installation services for our products.
Can I find user manuals and installation guides on your website?
All important documents are available for you on our website in the download area . All documents are available in three languages: German, English and Polish.
Are there any specific maintenance or care instructions for your products to ensure their longevity and performance?
For VOITAS WALLBOX:
The VOITAS WALLBOX must be installed in a covered and protected place where no direct sunlight or precipitation can occur, as in the event of damage caused by these conditions it will not be protected
is insured.
Do you have a list of steps to follow in case of problems?
1. Check the power supply
a. Make sure the device is properly connected to a power source.
b. Make sure the power source is functional and providing power.
2. Check the charging cable, both the power cable and the cable with the Type 2 plug. Remember to do this when the device is unplugged!
a) Inspect cables for visible damage, such as frayed wires, loose connectors, or damaged insulation. If something seems wrong, do not connect the device to the power supply and contact us as soon as possible.
3. Check the wallbox display.
a) Check the displayed LED patterns and compare them with those in the user manual in the LED effects section (page 16 for the EN version).
4. Reset the wallbox.
a) Remove the plug from the socket or switch the device off using the button for at least 30 seconds and then switch it on again. Check if anything has changed.
5. Clean the plug. Remember to do this when the device is unplugged!
a) Inspect the plug on the wallbox and on the vehicle for deposits, dirt or corrosion.
b) Try to clean the connectors with a soft, dry cloth to ensure a good connection.
6. Contact customer service.
a) If the problem persists after following the above steps, contact us using the contact form.
What is your customer service contact information?
You can contact us using our contact form .
Are there social media profiles or online communities where customers can connect with your company and other users to discuss products and solutions?
How long does it typically take you to respond to customer inquiries via email or website?
We do our best to respond within 24 hours. Please note that this applies to working days.
Troubleshooting
No VOITAS V11 access point
Turn off the device for at least 30 seconds and then restart it.
No connection to the VOITAS V11 Access Point in the VOITAS APP possible
On your phone, go to Settings -> WiFi , click on the network created by V11, then click Forget Network, then go back to the app and try to connect again.
Problem with the wallbox connecting or disconnecting from the WiFi network
If you have repeaters in your network, you should make sure that the network name created by this device is different from the network name issued by the router. If the network names are the same, the problem that can arise is that the wallbox loses the network and constantly changes the device it is connected to, so I do not have a continuous connection to the network.
The vehicle does not charge when connected (all LED bars light up yellow)
Attach your VOITAS RFID to the designated place on the front and hold it for a few seconds until the displayed status on the LED panel changes.If you do not want to use the RFID verification function, you can deactivate it in the VOITAS APP. Please note that the RFID verification function is deactivated by default.
The vehicle does not charge when plugged in (two upper strips of the LED indicator light up red, the third one is off)
Turn off the device for at least 30 seconds and then restart it. You can do this either via the VOITAS APP or by flipping the switch.
No possibility to charge the vehicle after connection (two lower strips of the LED panel light up red, the upper one does not light up)
Turn off the device and check that it is not exposed to excessive heat (away from lamps, radiators, etc.). After about 30 minutes, try turning the device back on. You will be notified of overheating in the Events tab of the VOITAS APP.
Wallbox does not charge at full capacity
Please note that the device charges at full power until the temperature measured inside the device reaches 70°C. Between 70°C and 82°C the device reduces its power and above 82°C it switches off until it drops below 70°C again. If you notice a reduction in charging power, check that the device is not exposed to high temperatures due to external influences. You will be notified of overheating in the Events tab of the VOITAS APP.
No charging of the vehicle when plugged in (a red animation runs along the outer edge of the LED display)
Wait a while until the VOITAS V11 has booted up.
LED panel does not light up
Check the correct connection and fuse at the socket or switchboard
How do I set localization in the application?
Activate localization in general:
1. Open "Settings":
- Find the Settings icon on your device's home screen.
2. Navigate to "Privacy":
- Scroll down and tap "Privacy," usually a magnifying glass icon.
3. Select "Location Services":
- In the "Privacy" section, tap "Location Services".
4. Enable location services:
- Move the switch next to Location Services to enable general location tracking for your device.
Checking and adjusting the location settings for the Voitas app:
1. Open "Settings":
- Find the Settings icon on your device's home screen.
2. Navigate to "Privacy":
- Scroll down and tap "Privacy".
3. Select "Location Services":
- Tap Location Services.
4. Find Voitas app:
- Scroll down until you see a list of installed apps. Find and tap "Voitas App".
5. Select location settings for the Voitas app:
- Select the preferred location access mode for the Voitas app (e.g. "When using the app", "Always", "Never").
6. Confirm settings:
- In some cases you will need to confirm the settings. Follow the instructions to confirm location access for the Voitas app.
After these steps, location will be generally enabled on your device and the Voitas app will be able to access location according to the settings you selected. Make sure that location access is consistent with your privacy preferences and app usage requirements.
Does the X11 provide continuity of the power and signal cables between the vehicle and the charger?
The X11 has an outgoing CP signal cable, ie a cable, a plug and a socket, which are used for the communication between the vehicle and the device. The PP cable is located in the socket that is connected to the vehicle to be charged. It is not necessary that this cable is also connected to the wallbox which supplies the X11 with power, as it only provides charging information for the vehicle to be charged to prevent the vehicle from accidentally moved when the plug is connected.
My wallbox loses internet connection/connection is unstable
Make sure that the signal quality of the connection and its range is good enough, and if there are problems, use additional signal boosters (repeaters) or a wired connection.
As a global start-up, we already have locations in Germany and Poland. We rely on the European expertise of our team.