You can find all information about our products here . If you have any questions, please feel free to ask them using the contact form on our website.

All features are listed in our technical data sheets. You can find them for all our products here .

For VOITAS WALLBOX:

For the VOITAS Wallbox we offer other accessories that are optional and subject to payment: VOITAS Smart Meter, VOITAS RFID Tokens, VOITAS Base. You can read more about them in our technical data sheets that you can find here .

Unfortunately, our products cannot be personalized. However, we do offer some options for our wallbox and extensions, including different cable lengths
or connection types. You can find these in our online shop .

VOITAS V11 complies with the following directives and main harmonized standards: EU (LVD) Directive 2014/35/EU, EU (EMC) Directive 2014/30/EU, EU (RED) Directive 2014/53 /EU, the Electrical Equipment (Safety) Regulations 2016, RoHS, PN-EN IEC 61851-1:2019-10E, PN-EN IEC 61316:2022-04,PN-EN 62196-2:2017-06. Both V11 and X11 have a certificate of verification of the manufacturer's declaration of conformity issued by the certification body TÜV Rheinland Polska Sp. zoo, certifying the conformity of our
Devices confirmed to comply with the requirements of Directive 2014/35/EU.

Due to its performance, we currently only offer one type of wallbox, the VOITAS Wallbox V11 with a maximum output of 11kW. Our specialists are constantly working on a 22kW version and we hope that this will be available soon.

The Voitas Wallbox can charge any electric vehicle as long as it is suitable for a Type 2 socket. This applies to both BEVs and plug-in hybrid vehicles.

RFID activation is possible when you buy your wallbox. The RFID is registered to a user via the app. Before each charging process, hold the RFID directly to the scan of the wallbox. This authorizes the charging process. This is particularly helpful if you use your wallbox with multiple users and want to keep a separate overview of the charging statistics. Please note that the RFID scan only works with our VOITAS RFID.

Yes, we have a mobile app for our products called VOITAS APP. A quick start guide can be found here .

We offer a two-year guarantee on all of our products.

To place an order, please visit our online store here . There you will find all the information about our products and see possible options.

You can order our products online here . However, if you have any further questions, please feel free to ask us via the contact number or contact form. You can find the contact information here .

Processing and delivery times depend on various factors. Information about the approximate processing time of an order can be found by clicking on a specific product. This time is highlighted in green.

No, you can place any order you want, we do not require a minimum order quantity.

An order confirmation with relevant order details and shipping information will be sent to the email address provided during the ordering process.
Each order is assigned a unique order number, which is displayed in both the order summary "check-out" and the confirmation email. It is used to better track the order and should be provided when requesting order confirmation.

If you wish to cancel your order before it is dispatched, please contact us as soon as possible by using the contact form or sending us an email: info@voitas-innovations.com

We accept the following payment methods: Visa, Master Card, American Express, PayPal and prepayment. Payment is made in advance. The goods will only be sent after successful payment confirmation.

We accept payments in PLN and EUR. However, your bank may offer automatic conversion of the amount into another currency. Please refer to the information provided by your bank.

After the payment process has been successful, you will be informed by email. You will then also receive an invoice for your order.

If an error occurs during the payment process, you will receive an email with a "Pay Now" link. If you click on it, you will be redirected to a page where you can make the payment again.

All prices quoted are final prices and include 19% VAT. There are no additional fees or taxes.

You can find information about this on our website under the Partners tab .

An invoice for your order will always be sent to the email address provided when ordering. You do not need to request this document.

There are no additional fees for payment processing. The price we quote is the final price.

You have the right to cancel your order within 14 days (cooling off period) from the day on which you received the items, provided that
Product has not been installed, used or opened mechanically.

Please send the products together with the return form to the following address:

Voitas Innovations GmbH
At the Auer Bach
885084 Reichertshofen Germany

You can use any postal service you like, but remember to send the products to the correct address and send a return label with the product.

We will refund the outstanding amount to the payment source you specified when completing the order. You will not be charged any fees.

The return form can be found on our website in the Contact section . Please fill out the form and
include it in the package so that we can identify your order and return your money.

Please send an email in advance to support@voitas-innovations.com to ensure that you inform us within 14 days of receiving the goods.
We will send you a confirmation within 48 hours. Our office hours are Monday to Friday.

We will initiate the refund as soon as we receive your return. We will inform you by email as soon as we have received your return.

We expect returned items to reach us in normal condition. This means that the package and items should not be broken or show any signs of other damage.

The items must not show any signs of external influences or damage to the housing and its components. The products must not have been opened mechanically by you or a third party (e.g. removing housing screws is prohibited).

Once you have opened the products, the cancellation of the contract becomes ineffective and you will not receive any refund.

If you have a problem, first check our Technical Issues FAQ, you may find an answer there. If that doesn't help, don't hesitate to contact us. You can use the contact form or call us: +48 51 50 50 714.

Yes, we offer installation services for our products. For further information please call us: +48 51 50 50 714.

All important documents are available for you on our website in the download area . All documents are available in three languages: German, English and Polish.

For VOITAS WALLBOX:

The VOITAS WALLBOX must be installed in a covered and protected place where no direct sunlight or precipitation can occur, as in the event of damage caused by these conditions it will not be protected
is insured.

1. Check the power supply

a. Make sure the device is properly connected to a power source.

b. Make sure the power source is functional and providing power.

2. Check the charging cable, both the power cable and the cable with the Type 2 plug. Remember to do this when the device is unplugged!

a) Inspect cables for visible damage, such as frayed wires, loose connectors, or damaged insulation. If something seems wrong, do not connect the device to the power supply and contact us as soon as possible.

3. Check the wallbox display.

a) Check the displayed LED patterns and compare them with those in the user manual in the LED effects section (page 16 for the EN version).

4. Reset the wallbox.

a) Remove the plug from the socket or switch the device off using the button for at least 30 seconds and then switch it on again. Check if anything has changed.

5. Clean the plug. Remember to do this when the device is unplugged!

a) Inspect the plug on the wallbox and on the vehicle for deposits, dirt or corrosion.

b) Try to clean the connectors with a soft, dry cloth to ensure a good connection.

6. Contact customer service.

a) If the problem persists after following the above steps, contact us using the contact form or call us:
+48 51 50 50 714.

You can contact us using our contact form .

Here you can find a list of our social media profiles:

Facebook

Instagram

YouTube

LinkedIn

Feel free to ask any questions. We will answer as soon as possible.

We do our best to respond within 24 hours. Please note that this applies to working days.

Turn off the device for at least 30 seconds and then restart it.

On your phone, go to Settings -> WiFi , click on the network created by V11, then click Forget Network, then go back to the app and try to connect again.

If you have repeaters in your network, you should make sure that the network name created by this device is different from the network name issued by the router. If the network names are the same, the problem that can arise is that the wallbox loses the network and constantly changes the device it is connected to, so I do not have a continuous connection to the network.

Attach your VOITAS RFID to the designated place on the front and hold it for a few seconds until the displayed status on the LED panel changes.If you do not want to use the RFID verification function, you can deactivate it in the VOITAS APP. Please note that the RFID verification function is deactivated by default.

Turn off the device for at least 30 seconds and then restart it. You can do this either via the VOITAS APP or by flipping the switch.

Turn off the device and check that it is not exposed to excessive heat (away from lamps, radiators, etc.). After about 30 minutes, try turning the device back on. You will be notified of overheating in the Events tab of the VOITAS APP.

Please note that the device charges at full power until the temperature measured inside the device reaches 70°C. Between 70°C and 82°C the device reduces its power and above 82°C it switches off until it drops below 70°C again. If you notice a reduction in charging power, check that the device is not exposed to high temperatures due to external influences. You will be notified of overheating in the Events tab of the VOITAS APP.

Wait a while until the VOITAS V11 has booted up.

Check the correct connection and fuse at the socket or switchboard

Activate localization in general:

1. Open "Settings":
- Find the Settings icon on your device's home screen.
2. Navigate to "Privacy":
- Scroll down and tap "Privacy," usually a magnifying glass icon.
3. Select "Location Services":
- In the "Privacy" section, tap "Location Services".
4. Enable location services:
- Move the switch next to Location Services to enable general location tracking for your device.

Checking and adjusting the location settings for the Voitas app:

1. Open "Settings":
- Find the Settings icon on your device's home screen.
2. Navigate to "Privacy":
- Scroll down and tap "Privacy".
3. Select "Location Services":
- Tap Location Services.
4. Find Voitas app:
- Scroll down until you see a list of installed apps. Find and tap "Voitas App".
5. Select location settings for the Voitas app:
- Select the preferred location access mode for the Voitas app (e.g. "When using the app", "Always", "Never").
6. Confirm settings:
- In some cases you will need to confirm the settings. Follow the instructions to confirm location access for the Voitas app.

After these steps, location will be generally enabled on your device and the Voitas app will be able to access location according to the settings you selected. Make sure that location access is consistent with your privacy preferences and app usage requirements.

The X11 has an outgoing CP signal cable, ie a cable, a plug and a socket, which are used for the communication between the vehicle and the device. The PP cable is located in the socket that is connected to the vehicle to be charged. It is not necessary that this cable is also connected to the wallbox which supplies the X11 with power, as it only provides charging information for the vehicle to be charged to prevent the vehicle from accidentally moved when the plug is connected.

Make sure that the signal quality of the connection and its range is good enough, and if there are problems, use additional signal boosters (repeaters) or a wired connection.